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Post by derryquo on Sept 17, 2016 15:49:06 GMT
Dear Sir/Madam
Request for Refund under Section 75 Consumer Credit Act 1974
I paid £242 and 75.60 euro (on 22nd April) for Status Quo tickets for Belfast and Dublin respectively, for concerts that are due to take place on 28 and 29 October. The bands management have now advised that one of the two core members of Status Quo, Rick Parfitt is no longer available to attend the concert. This concert was advertised, promoted and marketed as the last ever tour of Status Quo, i.e. Francis Rossi and Rick Parfitt and is the only reason that I purchased tickets. Now that Rick Parfitt is no longer attending the concert, I will not be receiving the goods that I purchased. I have advised Ticketmaster that I am seeking a refund through my credit card company, and also advised them that that my next step is the small claims court (if necessary). My reference for my contact with ticket master is TKMUK-00360317.
I paid with a credit Card issued by Ulster bank. Details are
Under section 75 of the Consumer Credit Act 1974, I understand that you are jointly and severally liable for the breach of contract with Ticketmaster.
I hope to hear from you within 14 days.
Yours Faithfully
Just sent this to the bank, I would encourage you to do the same. Just copy and paste.
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Post by dennis on Sept 17, 2016 19:48:13 GMT
Surely other people will have a different Ticketmaster reference? They may also have differing amount(s) to claim, possibly for concerts on different dates in different venues. If so, it would be advisable to also edit a bit here & there.
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Post by rockinronnie on Sept 17, 2016 19:55:15 GMT
Is it not this?
"When you’re not entitled to a refund
But you're not entitled to a refund for the ticket if an understudy appears in place of a show's headline star "
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Post by derryquo on Sept 17, 2016 20:16:17 GMT
Surely other people will have a different Ticketmaster reference? They may also have differing amount(s) to claim, possibly for concerts on different dates in different venues. If so, it would be advisable to also edit a bit here & there. This reference was given to me when I sent my refund request to ticketmaster, so yes everyone will have a unique reference, yes a few adjustments needed |
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Post by curiousgirl on Sept 17, 2016 20:36:11 GMT
Is it not this? "When you’re not entitled to a refund But you're not entitled to a refund for the ticket if an understudy appears in place of a show's headline star " I agree with you in principle. But a) the audience often only find out when they attend the theatre and get given a slip of paper in their programme notifying them of this change in casting when they arrive (plus usually a notice is up in the foyer.) And b) the understudy doesn't do every performance. Only a few when the star is off for whatever reason. So its a tricky one. And I do sympathise with those who have bought tickets and are very disappointed. |
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Post by rickstele on Sept 18, 2016 17:50:44 GMT
Thanks for that post. I have cut and pasted as appropriate . I will provide updates when I have some. I wouldn't want to see Quo without Rick ....or Francis. After all one Everley Brother or one Bee Gee doesn't constitute the original line up . And yes I know all about FF... But this just isn't what I bought the tickets for.
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Post by derryquo on Sept 18, 2016 18:52:55 GMT
Thanks for that post. I have cut and pasted as appropriate . I will provide updates when I have some. I wouldn't want to see Quo without Rick ....or Francis. After all one Everley Brother or one Bee Gee doesn't constitute the original line up . And yes I know all about FF... But this just isn't what I bought the tickets for. [br Don't forget to send ticketmaster an email that you want a refund and why. They won't give it but it will generate a reference number to use with the bank. The credit card company is definitely the best bet. |
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Post by rickstele on Sept 18, 2016 19:02:08 GMT
This just came from Ticket Factory...... Hi, Thanks for your email. The terms and conditions state that- If in the reasonable opinion of the promoter there have been material changes to your event, you will be able to obtain a refund of your ticket price including fees. Changes to supporting acts, members of a band, line-up of any multi-performer event or the use of understudies will not be a material change. The promoter for this event is AEG. You may wish to contact them directly. I'm sorry we are unable to assist your further with this matter. Kind Regards Jenna Customer Services The Ticket Factory customerservices@theticketfactory.com www.theticketfactory.com |
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Post by rickstele on Sept 18, 2016 20:00:48 GMT
I have done as advised byTicket Factory..... Sent same email AEG Europe
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Post by derryquo on Sept 18, 2016 20:02:05 GMT
This just came from Ticket Factory...... Hi, Thanks for your email. The terms and conditions state that- If in the reasonable opinion of the promoter there have been material changes to your event, you will be able to obtain a refund of your ticket price including fees. Changes to supporting acts, members of a band, line-up of any multi-performer event or the use of understudies will not be a material change. The promoter for this event is AEG. You may wish to contact them directly. I'm sorry we are unable to assist your further with this matter. Kind Regards Jenna Customer Services The Ticket Factory customerservices@theticketfactory.com www.theticketfactory.comYou are just going through the motions with promoter and ticket agent...as stated previously this is aimed at credit card refund |
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drollie
New Rocker Rollin'
Posts: 4 
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Post by drollie on Sept 19, 2016 13:19:58 GMT
Worth a try but Crowdsurge/Songkick directed me to their T&Cs (which you have to click agreement to when purchasing anything and I'm sure other ticket agents have the same sort of thing) when I queried this on Friday, one of which mentions...
"You further agree not to dispute or otherwise seek a "chargeback" from the credit card company you used to make any purchase through the Service. Should you do so, you agree that your purchase may be cancelled, and Sales Agent may, in its sole discretion, refuse to honor pending and future purchases made from all credit card accounts on which such charge-backs have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated credit card or who otherwise breaches this provision from using the Service."
What a friendly customer-centred approach. And they can't even spell 'honour' let alone show any!
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Post by derryquo on Sept 19, 2016 15:37:30 GMT
Worth a try but Crowdsurge/Songkick directed me to their T&Cs (which you have to click agreement to when purchasing anything and I'm sure other ticket agents have the same sort of thing) when I queried this on Friday, one of which mentions... "You further agree not to dispute or otherwise seek a "chargeback" from the credit card company you used to make any purchase through the Service. Should you do so, you agree that your purchase may be cancelled, and Sales Agent may, in its sole discretion, refuse to honor pending and future purchases made from all credit card accounts on which such charge-backs have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated credit card or who otherwise breaches this provision from using the Service." What a friendly customer-centred approach. And they can't even spell 'honour' let alone show any! Bullying tactics..if my credit card refund me..I will take my chances with future purchases |
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